Asheville Web Design and Development

All services provided by 360 Asheville LLC are subject to the following terms and conditions.

Quotes & Contracts
Quotes provided to prospects will be honored for 30 days. A new quote will then be provided upon request.

Charges & Fees
All new web design projects that are $400 US or less require full payment prior to starting project. All other projects above $400.00 will be split into two payments. An initial 50% deposit will be due prior to any work beginning. The remaining 50% balance will be due upon acceptance of the completed web development project and before it is released to the client or published to the internet, or 60-days after deposit is made (whichever date approached first). Please refer to the "Development and Delivery" section about our 60-day project completion clause.

360 Asheville LLC retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items.

Payments
We accept Visa, MasterCard, American Express, Discover, Diners Club, JCH, Debit Cards with either of those logos, or PayPal. We do not accept checks, this is non-negotiable. If you need to use a check you may do so using an e-check with PayPal but you must have a PayPal account to accomplish this. E-Checks take 5-business days to post, so work can not be delivered or started until payment has processed fully.

Hours of Operation
Our official hours of operation are Monday - Friday from 8 AM till 6 PM (EST). Work requested to be done outside of those hours or on the weekends will be charged at $95.00 per hour.

Web Site Design Credit
All custom web design clients will have a Design by notice and link to 360asheville.com on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay a fee of $350 to have this link permanently removed. Should you have a new layout designed for your site by a company, you may remove the credit from your website.

Copyright & Ownership
Upon completion of the project, we transfer all rights and ownership of CUSTOM designs and programming to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.

We reserve the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by me but not in legal use by the client.

We reserve the right to display websites and graphics that have been designed by us on our website, and in any marketing material to aid as examples of our work.

Refunds
We require a deposit before beginning work on any project. A request to terminate services must be presented to us in writing via email or personally delivered written letter. We have a Guaranteed 60 Day Turnaround for your project. If we fail to complete your project within 60 days of the start date AND you have turned in all content, images and information requested by your designer, you will receive a full refund within 30 days of your written request. Otherwise, please follow the refund terms below.

Refund Amounts will be calculated in the following ways:

1. A cancellation fee of 20% (twenty percent) of the total deposit paid will be retained for projects that have been booked, but cancelled prior to the start date.

2. A cancellation fee of 30% (thirty percent) of the total deposit paid will be retained for projects that have been started and are in the design process.

3. A design fee of $350 (three-hundred and fifty dollars) will be retained on projects where the design portion of the development has been completed, and the client has accepted the design, but whereas the development process of the project has not begun. (Upon payment, the design will be released to the client for use)

4. Projects that are in the development process at the time the request for termination is received will be billed at the hourly rate of $75 per hour. Should the amount of time put into your project be greater than the deposit you have paid, you will be billed the difference. Upon payment of these fees, the work completed up to the time of termination will be released to the client.

Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.

We are unable to offer refunds on hosting, SSL and domain services, these are separate services outside of the design project.

Chargebacks
We will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.

Development & Delivery
We understand the importance of completing projects in a timely manner. We agree to complete any web design project within 60 days from the date of contract signing. If the client does not supply the designer with complete text, graphic content and other requested materials for the project within 30 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between 360 Asheville LLC and the client.

Non-Communication
All projects will be considered abandoned by the client if 360 Asheville is unable to make communication with the client via phone or email over a 30-day period. In the event the client does not communicate for the 30-day period the project will be considered as abandoned and no refunds will be issues.

Liability
In no event shall 360 Asheville LLC or its designers be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client once the project has been approved and transferred to the client's ownership. I allow sufficient time for all projects to be tested by the client prior to releasing work, by accepting work you agree the site is functioning properly and agree to taking full responsibility for the website and its usage.

International Customers
We are happy to accept projects from customers outside of the United States. However, we do require full payment of all projects prior to beginning your project via Credit Card. This is non-negotiable.

Acceptance
Please note that by submitting your deposit for our services you are agreeing to all of our terms of service as written here and to the written proposal and contract provided to you prior to making the deposit. We reserve the right to change or update these terms at any time without prior notice. However clients currently under contract will not be held to any changes in our terms that are made following receipt of deposit by client.